Warranty

The warranty covers all products sold by Escend through their official website.

Please check the quality of the products upon arrival and contact us if anything is out of the ordinary. For items damaged upon arrival, you must contact us within 2 weeks of receiving the product. Any other defects must be reported within 6 months.

What does the Standard Warranty Cover?

This warranty covers any defects (see below) to the product's form or finish during the warranty period. Escend will exchange the affected product that proves defective because of form or finish defects during the warranty period at no extra charge, and the defective product must be sent back, in order for the product to be replaced. 

Please note that the warranty is non-transferable and only applies to the original end purchaser. 

 

Our Standard Warranty does not cover wear and tear, misuse or damage. 

What is a defect?

A defect is a blemish to the finish of the product such as dents, discolouring, and hindering’s of the product's usability. This also applies to the malfunctioning or errors of the battery and its components.

 

What is not considered a defect? ​

  • Minor Blemishes

  • Damage resulting from abuse (drops)

  • Accidents

  • Neglect

  • Severe water damage

  • Installation failures (3rd party charging cable, wrong assembly, etc)

  • Daily wear and tear

  • Intentional modifications

  • Items not sold by us or authorised resellers

  • Items not manufactured by us

  • Misuse, mishandling of item

  • Theft or loss of the product

This warranty excludes normal depletion of consumable parts:

  • Wheels

  • Bearings

  • Fasteners

  • Other types of wear

Our warranty applies to:

Our Standard Warranty only applies exclusively to products bought on the Escend official website. Escend products purchased elsewhere such as an unauthorised re-seller, used condition or second hand are NOT covered by Escend’s Standard Warranty.

What to do?

Any warranty claims must go through the official channels by filling out a returns form and waiting for confirmation from Escend. Any products that are recieved with no returns documentation will be destroyed. 

To obtain warranty service, you MUST provide:​

  • Detailed reason for return

  • 2 x Photos of the product and proposed problem

  • Our order number

  • A contact name with a phone number

  • Pack the items in the original packaging

  • Confirm shipping address

This warranty excludes gifts.

Safety Warning 
  1. Be sure to wear protective gear and a helmet when using Escend Blades.

  2. There are risks of serious or fatal injury from collision, loss of control, and unexpected falls while using Escend Blades. It is your sole responsibility to learn safely to ride to reduce the risks: please read Escend’s user manual carefully and learn how to turn, accelerate and brake when using Escend Blades. Escend recommends you start with the beginner’s (eco speed) mode first before using the sports (high speed) mode. Please use Escend Blades reasonably and sensibly within the control of your own abilities. Do not use Escend Blades on dangerous road sections or big downhills. Do not use Escend Blades at night or in poor visibility environments to avoid accidents. Escend will not be responsible for any loss or damage caused by the user in accidents.

  3. Children under 14 years old must use Escend Blades under the adult's supervision; or please place the product where children cannot reach.

  4. Please abide by local traffic regulations and laws to ride Escend’s electric skates; please respect other drivers and pedestrians on the road.

  5. Please do frequent maintenance checks: before riding makes sure screws are tight and wheels are in good condition. Do not charge the battery if the board and battery are wet. Please make sure to keep the board in dry conditions before charging.

  6. Do not remove the battery panel unless replacing the battery, see your Product Manual or the FAQ section Servicing for clear instructions on how to do so. Do not modify the battery or the controller, do not install the electric parts from other suppliers to Escend's Blades, which will terminate the warranty immediately. Only use Escend approved components for any replacements and repairs. Using any 3rd party components will void your warranty. 

Battery Safety 

Lithium-ion batteries are dangerous if not used correctly and cared for. If the battery is mishandled they can explode and cause fires, it is recommended that you read the following instructions very carefully:

  • Each time you ride the skates check the screws on the bottom panels are tight and check the protective seals are not showing.

  • Never expose the battery to temperatures above 40 Degrees Celsius.

  • Only use the official Escend charger.

  • Never leave the skates unattended when charging.

  • Never run the skates while charging.

  • If you do not plan on using the skates for more than 2 months then try to leave the battery around 50%. Before riding again fully charge the skates to rebalance the cells.

  • Do not let a fully charged battery stay in the charger for long periods of time.

  • If throwing away a battery find a designated disposable Lithium-ion battery recycling facility in your area. Do not throw it in the normal bin. If you are situated in the UK or EU you can dispose of your Lithium-ion batteries by sending them to Batteryminers.

Warning

WARNING: Whenever you ride Escend Blades you risk serious injury from loss of control, collision and falls. To ride safely you must read the instructions and warnings in the manual and start on the beginner levels if you have no experience skating. 

ALWAYS wear a helmet and protection gear when riding. AVOID any wet, slippery and uneven surfaces. AVOID steep hills, traffic, large cracks, gravel, rocks or any obstacles that can cause a loss of traction. AVOID night riding and areas with poor visibility and constrained spaces. 

WARNING: We strongly discourage you from riding on the hills with +20% gradient for a prolonged period of time. Otherwise it may cause some excessive overheating of internal components and result in faster battery charge depletion. 

Do not ride at speeds which you can not safely control the skates within your skill level. In case of wireless error or battery issue you have to rely on manual riding techniques like T-stops. We strongly discourage you from using excessive regenerative braking on prolonged stretches of downhill roads, when the battery level is fully charged. Otherwise it may result in inability to use regenerative braking. 

WARNING: AVOID

Water: The skates are not completely waterproof and while the skates can go through puddles they should not be completely submerged in water. Water damage is not covered under the warranty.

 

WARNING: PINCH

Points: Keep fingers, hair and body parts away from the rotating wheels and small gaps in the skates. 

WARNING: RISK OF ELECTRIC

Shock: Do not open the electronics compartment or tamper with the electronics. Only use E-SK8 Ltd approved batteries. Tampering or using other batteries will invalidate the warranty. 

WARNING: RISK OF FIRE IN THE BATTERY

Do not abuse the battery or keep near high heat sources. Failure to do so may result in a fire.