Guarantee
In accordance with our guarantee, we accept returns for unwanted goods within 14 days of your order arriving at the address provided. Return shipping is at the customer's expense and a full refund will be issued as long as the product(s) meet the following requirements:
The item must be in its original packaging with its entire contents in an unused condition.
Damage caused by wear and tear and misuse is not covered.
PayPal Fee
For the returned goods that were purchased through Paypal, there will be a transaction fee of 5% deducted from the total refunded order amount.
For any goods purchased through direct debit/credit card, this fee is not applicable.
Applicable to purchases made on our website
We only accept returns from purchases made through our website https://www.escendblades.com/ or Kickstarter campaign. If you purchased a product from one of our online or retail partners, please contact them to learn about their returns policy.
If the product is defective or damaged, you have 6 months to report the issue to receive a full refund, please see the Warranty & Warnings section for further information.
How to return a defective product
Please fill out a returns form and wait for confirmation from Escend. Any products that are received with no returns documentation will be destroyed.
To return, you MUST provide:
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Detailed reason for return, when and how it arose
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2 x Photos of the product and proposed problem, defect
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Your order number
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Your contact name with a phone number
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Your original shipping address
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Pack the items in the original packaging
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Confirm shipping address
Once we have this information, we will let you know the next steps. For defective goods, we will provide you with a free return shipping label. For non-defective goods, you will have to return them at your own cost and will not be reimbursed.
If the package does not reach us, we will not be able to issue any refund. We are not liable for lost or stolen packages during the return transit. For international returns, we are not responsible for paying customs fees, which may include, but are not limited to, duties, taxes and brokerage fees.
Once we have received your package and our quality assurance team has verified that the contents meet the conditions above, we will contact you and give you the option of either a refund or an exchange.
Any refunds will be applied to the card used to make the original purchase.
PLEASE NOTE: We do not refund the shipping cost for initial delivery or returns (unless the item is defective upon receipt).
For items which arrived damaged
As mentioned above, please fill out a returns form and wait for confirmation from Escend. Any products that are received with no returns documentation are at risk of not being refunded or repaired.
If your product was damaged in transit, you must send us proof of the condition of the item upon arrival with the required information stated above in the How to return a defective product section.
If the item has slight surface-level damage (eg, slight scratches or dents) and is still in a usable condition and you decide not to keep the item, you can choose to return the item for repair, this must be done within 14 days of receiving the product.
For items that are damaged beyond use, we will either refund your purchase if you no longer wish to keep it, or you can return the item and we will send you a replacement.
Any items for which you request an exchange MUST be returned first in their original packaging, this must be done within 14 days of receiving the item.
Cancellations
We will refund most goods provided the issue is logged within 14 days of you receiving the item and they are returned to us within 30 days of receipt complete, unused and in their original packaging. If you cancel you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return the goods, so you should take out adequate postal insurance to cover their value.
If you return goods outside the scope of these terms set out in this policy and you have not exercised your legal right to cancel (explained below) we reserve the right to return the goods to you at your cost or to accept their return subject to making a deduction for any loss in value of the goods arising from your handling of them and a charge to cover our processing cost.
Your right to cancel your order under the consumer contracts (information, cancellation and additional charges) regulations.
You also have the right to cancel your order under these regulations. The cancellation period will expire 14 days after the goods are received by you or by a third party nominated by you to receive the goods. If your order is for multiple goods for separate delivery, the cancellation period will end 14 days after receipt of the last item.
You must clearly communicate your decision to cancel to us before the end of the cancellation period, to do this, email: hello@escendblades.com attached with your reasoning and your order number. You are responsible for returning the goods to us if you cancel under these regulations and, you will be responsible for the cost of the return.
Additionally, we may make a deduction for any loss in value of the goods arising from any unnecessary handling by you.
Contact Information
Unauthorised returns are destroyed on receipt. Please ensure you email your request to:
sales@escendblades.com
Registered UK Address (Not Returns): E-SK8 Ltd, 20-22 Wenlock road, London, N1 7GU